Opposing viewpoints, behaviors and work styles can cause a lot of arguments and misunderstandings among colleagues, Wortham said. If clashing personalities are the root cause of a lot of your team’s problems, work on being more aware of the differences in how you view a situation.
“Whether it be how a meeting was run, how a strategy was deployed or how stakeholders were engaged, recognizing that other people can interpret the same event in different ways is important to remember in order to resolve conflicts when they arise,” Wortham said. “[Knowing] how you prefer to communicate and being able to recognize others’ communication styles can help build the bridges of understanding.”
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“Each of us sees and experiences the world differently using our own experiences, values, individual diversity and culture,” Mitchell added. “We each interpret what we’ve heard or seen, give it meaning and draw conclusions based on our experiences. Recognizing that differences exist makes it easier to begin having discussions that help resolve workplace conflicts.”
Key takeaway: Resolve workplace conflict by addressing the issue immediately, setting clear expectations, applying active listening skills, using neutral terms and open body language, and respecting personal differences.